Unfreeze questions PDF

Questions to ask about your organisations, its plans and the place of your community and audiences. You could use the questions in a workshop/ discussions at the Unfreeze stage.

Journey Mapping Canvas PDF

Use this tool to plot a "map" of the audience experience - what's good and bad about it, for all audiences or specific target groups. It could be a useful analysis tool.

Our vision PDF

Tool to help you consider and plot your organisations purpose and outlook

Elsewhere on the web

"Unfreeze" from Lewin's Change Management Model

Find out more about Lewin's model and the concept of "unfreezing", or getting ready for change.

Audience Journey Mapping

We found journey mapping a helpful tool to think about how we could improve audience's total experience.

Visitor Journey Mapping

Introduction to journey mappin